For when you're just getting started.

Our Basic plan provides you with a dedicated support channel where you can send your questions in a text-based format as they arise, and get a response within 24 hours (usually sooner).

Maybe all you need is someone who can answer your questions as and when you find yourself stuck. There is no limit to the number of questions you can ask – and there are no silly questions!

For making the most of what you've got.

If you would like the option to talk things through as well as have a dedicated channel for text-based questions, then our Standard plan is the one for you.

There is no limit to the number of text-based questions you can ask, although calls are capped to a maximum of one hour across a calendar month.

Putting your plans into action.

If you would like to ask questions, have the opportunity to talk things through AND have system administration tasks carried out via a secure connection to your system, then consider our Premium plan.

There is no limit to the number of text-based questions you can ask, although calls are capped to a maximum of one hour across a calendar month.